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Support
We’re here to help. Email feedback@rewarding.life, or send feedback from Settings → Feedback in the app.
Please include what happened, the app version (Settings → Version) and your iOS version. Never send passwords, sign-in codes, full card numbers or your backup passphrase.
Frequently asked questions
Do I need an account?
No. Your records stay on your iPhone, and VIP works without an account. An account is needed only for official cloud sync, friends and sharing, and in-app feedback.
How do I restore my purchases?
Open Settings → Membership & cloud and tap Restore purchases, using the same Apple Account you bought with. No Rewarding account is needed. To manage or cancel a subscription, go to Settings → your name → Subscriptions on your iPhone, or apps.apple.com/account/subscriptions.
How do I delete my account and data?
In the app, go to Settings → Preferences, tap Delete cloud account, type DELETE and confirm. Your account and server data are removed immediately. This does not cancel App Store subscriptions or remove records on your iPhone or backups in your own iCloud or OneDrive. Details and email requests: Account deletion.
Does recognition send my screenshots anywhere?
No. Recognition runs only on your iPhone. In Apple Intelligence (“model”) mode it uses Apple’s on-device model; in basic mode it uses on-device text recognition and local rules. Basic mode is used when the model is not available for your device, region or language, when Apple Intelligence is turned off, or while the model is still being prepared. Settings → Recognition mode shows the current mode and the reason. Nothing is saved until you confirm.
I forgot my backup passphrase.
Backups are encrypted on your iPhone with your passphrase, which is never sent to us or stored with the backup. It cannot be recovered or reset, and a backup cannot be decrypted without it. Keep it somewhere safe, and create a new backup with a new passphrase if you need to.
I didn’t receive a sign-in code.
Codes expire after 10 minutes, and a new one can be requested after a minute. Check your spam folder. If you used Hide My Email with Sign in with Apple, your account uses that relay address.
Where is the privacy policy?
See our Privacy Policy and Terms of Use.